Privacy Policy

Introduction & Scope
At Protek UAE (“Company”, “we”, “us”), safeguarding data integrity and client trust is our foundational commitment. This Privacy Policy articulates how we collect, process, and protect personal information via our digital platforms. It applies strictly to online interactions and website usage—it does not extend to offline or third‑party processes.

Consent & Legal Basis
By engaging with our website or providing personal data (e.g., via inquiry forms), you expressly consent to the terms herein. Processing is grounded in contract performance, legal imperatives, regulatory compliance under UAE Personal Data Protection Law (PDPL), and legitimate operational interests.

Information We Collect

1. Voluntary Submissions: Contact details like name, company, email, phone, and project-related content submitted through forms.
2. Automated Data: Server logs capturing IP addresses, browser type, timestamp, referral URLs, and session paths to optimize functionality, security, and user experience.
3. Cookies & Tracking: Persistent and session cookies track website behaviour (e.g. preferences, usage patterns) for customization and analytics. Users may opt out by adjusting browser controls.

Use & Purpose of Data
We use collected data to:

• Manage and enhance our website’s operational performance.
• Analyze behavioral trends to continuously refine user experience and service delivery.
• Facilitate direct communication—including marketing updates—with explicit consent.
• Execute contractual obligations (e.g., responding to inquiries, delivering quotations).
• Uphold compliance with applicable laws and mitigate fraud or misuse.

Information Sharing & Disclosure
We may share personal data with:

• Trusted partners and service providers (e.g. hosting, analytics) strictly under contractual confidentiality obligations.
• Regulatory or legal authorities, when legally mandated (e.g., subpoenas, enforcement demands).
  We do not trade, rent, or sell personal data to unaffiliated third parties.

Data Retention & Rights
Your personal data will be retained only as necessary to fulfill contractual or legal responsibilities. Thereafter, data will be deleted or anonymized in accordance with company policy.
Under the PDPL, you hold rights to:

• Access, correct, or erase your personal information.
• Restrict or object to processing.
• Withdraw consent at any time without affecting past lawful processing.
• Request the transfer of data in a structured format if technically feasible.
  Requests may be directed to the Data Protection Officer (see Contact).

International Data Transfers
If applicable, we may transfer data across borders within our group or to service providers. Robust safeguards—including binding contracts—ensure PDPL‑level protection. Consent for such transfers is implicit in your continued engagement.

Security Measures
We adhere to advanced administrative, technical, and physical safeguards to preserve data confidentiality and integrity. Despite this, due to intrinsic limitations of internet communications, absolute security cannot be guaranteed.

Incident & Breach Protocol
In the event of a security incident threatening personal data, we will enact our breach response protocol—including investigation, remediation, and user notification—if legally mandated or deemed necessary to mitigate risk.

Policy Updates
We retain the right to revise this Privacy Policy periodically. Material modifications will be communicated via website announcement or direct email, effective upon posting. Continued utilization of our services implies acceptance of the revised terms.

Contact & Governance
For inquiries, rights requests, or policy clarifications, please contact our Data Protection Officer:

Protek Contracting LLC
P.O. Box: 20459 – Ajman, UAE
? Email: info@protekuae.com
? Tel: +971 6 7419381
? Fax: +971 6 7419382
? Website: www.protekuae.com